Cancellation Policy

Overview

We understand that plans change. To keep our fleet and chauffeurs reserved exclusively for you, each vehicle class has its own cancellation window. Cancel before the deadline for your class and no cancellation fee applies. Cancellations after the deadline, or no-shows, are charged in full.

Cancellation Windows by Vehicle Class

All cancellation windows are calculated from your scheduled pickup time. Browse vehicle classes on our fleet page.

How to Cancel

• Contact our 24/7 concierge by phone or email as early as possible
• Provide your name and reservation details
• You will receive written confirmation of your cancellation — please keep it for your records

Reach us anytime via our contact page.

Late Cancellations & No-Shows

• Cancellations made after the window for your vehicle class are charged 100% of the quoted fare
• A “no-show” (passenger not located after the grace period without contact) is charged in full
• Grace period: 15 minutes for standard pickups and 60 minutes for airport pickups

Airport & Flight Delays

We monitor flights for airport pickups. If your flight is delayed, we adjust your pickup time at no penalty. If your flight is canceled, contact us as soon as possible and we will do our best to accommodate rescheduling. See our airport transfer service for details.

Changes & Rescheduling

Need to adjust a booking instead of canceling? Contact us before your class deadline and we will gladly reschedule when availability allows, subject to any fare difference.

Refunds

Eligible cancellations are refunded in accordance with our Refund Policy. Prepaid reservations canceled within the free window are refunded in full.