We’re here for you
Our concierge team is available around the clock for reservations, fleet enquiries and any special request across NYC and the Tri-State area.
Three ways to get in touch
Call us
+1 (347) 921-9197 24/7 reservations & support. Fastest route for same-day and last-minute travel.Email us
info@velorablackcar.com Best for quotes, corporate accounts and detailed itineraries.Service area
New York City & Tri-State Nassau, Suffolk, Westchester and New Jersey. Door-to-door pickups by reservation.Send a message
Fill this in and a concierge will respond. For travel within the next few hours, please call instead.
Concierge hours
Someone answers, whatever the hour.
- Monday – Sunday24 hours
- Holidays & peak season24 hours · book early
- Last-minute & emergencyCall direct
Where we drive
Serving New York City, Long Island, Westchester, New Jersey and Connecticut.
Tell us what you’re planning
Some journeys need more than a pickup time. If yours is one of these, start here and your enquiry reaches the right desk.
Accounts & roadshows
Monthly invoicing, named chauffeurs and multi-car movements for meetings and client travel.
Corporate travel →
Weddings & events
Timed arrivals, guest shuttles and a car that suits the day. Tell us the schedule and we build around it.
Weddings & events →
Teams & large parties
Sprinter vans through to full-size coaches, coordinated across several pickups.
Group transport →Frequently asked questions
How far in advance should I book?+
What payment methods do you accept?+
Do you provide child seats?+
What is your cancellation policy?+
Every enquiry reaches a person
Nothing here is answered by a bot or filed into a queue. A concierge reads what you send and replies with a real answer — usually a fixed quote you can book straight from.
- 30mTypical reply timeFaster during business hours; always the same day.
- 24/7Same-day and overnight travelCall the hotline rather than emailing — it is answered around the clock.
- 1One point of contactCorporate accounts keep the same concierge for every booking.
