Terms & Conditions

Agreement to Terms

These Terms & Conditions (“Terms”) form a binding agreement between you and VELORA (“Velora,” “we,” “us”). By accessing velorablackcar.com or booking a ride, you accept these Terms in full. If you do not agree, please do not use our services.

Bookings & Reservations

• Reservations may be made online, by phone, or through our booking system
• A reservation is confirmed only when you receive written confirmation from us
• Please provide accurate pickup details, flight numbers, and contact information
• You are responsible for the accuracy of the information you provide

Quotes, Pricing & Payment

• Quotes are based on the details you provide and may change if the trip changes
• Rates may include tolls, taxes, gratuity, airport fees, parking, and wait time
• Additional stops, extended wait, or route changes may incur extra charges
• Payment is processed through secure, PCI-compliant providers

Cancellations & Refunds

Cancellation windows vary by vehicle class. Please review our Cancellation Policy and Refund Policy for full details, including deadlines for Executive, Premium, Sprinter, Exotic, Limousine, and Bus & Coach reservations.

Wait Time, Delays & No-Shows

• A complimentary grace period applies — 15 minutes for standard pickups and 60 minutes for airport arrivals
• Wait time beyond the grace period is billed at the applicable hourly rate
• A reservation is a “no-show” if the passenger cannot be located after the grace period without contact
• No-shows are charged in full

Passenger Conduct & Safety

• All passengers must wear seat belts as required by law
• Smoking and illegal substances are prohibited in all vehicles
• Excessive mess or damage may incur cleaning or repair fees
• Chauffeurs may refuse or end service for unsafe, abusive, or unlawful behavior
• The number of passengers must not exceed the vehicle’s capacity

Luggage & Belongings

Please inform us of oversized or excess luggage in advance so we can assign a suitable vehicle. Velora is not responsible for items left in vehicles, though we make every effort to return lost property to its owner.

Vehicle Availability & Substitution

We reserve the right to substitute a vehicle of equal or greater class in the rare event of a mechanical or scheduling issue, ensuring your journey proceeds without disruption. Explore our fleet for available vehicle classes.

Liability

• Velora provides transportation with professional care but is not liable for delays caused by traffic, weather, or events beyond our control
• We are not responsible for missed flights, connections, or appointments
• Our total liability for any claim is limited to the amount paid for the affected reservation

Force Majeure

Velora is not liable for any failure or delay in performance due to events beyond our reasonable control, including severe weather, natural disasters, road closures, strikes, or government actions.

Governing Law

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law principles. Any disputes arising from these Terms or our services shall be resolved in the courts located in New York.

Changes to These Terms

We may revise these Terms at any time. The “Last Updated” date above reflects the latest revision. Continued use of our services after changes constitutes acceptance of the updated Terms.