Privacy Policy

Overview

VELORA (“Velora,” “we,” “us,” or “our”) is committed to protecting the privacy of every client. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit velorablackcar.com, request a quote, or travel with us. By using our website or services, you agree to the practices described here.

Information We Collect

Information You Provide

• Full name, phone number, and email address
• Pickup and drop-off locations, dates, times, and flight details
• Passenger count, vehicle preference, and special requests
• Billing details processed securely through our payment provider
• Messages you send us through forms, email, live chat, or phone

Information Collected Automatically

• IP address, browser type, device, and operating system
• Pages visited, referring links, and time spent on our site
• Cookies and similar technologies (see our Cookie Policy)

How We Use Your Information

• To arrange, confirm, and fulfill your reservations
• To communicate booking confirmations, updates, and receipts
• To provide 24/7 concierge and customer support
• To process payments and prevent fraudulent transactions
• To improve our website, fleet, and service quality
• To send offers or updates where you have opted in
• To comply with legal, tax, and regulatory obligations

How We Share Information

We do not sell or rent your personal information. We share it only as needed to deliver our services:

• Chauffeurs & dispatch — trip details required to complete your ride
• Payment processors — to securely handle transactions
• Trusted service providers — hosting, analytics, and communication tools bound by confidentiality
• Legal authorities — when required by law or to protect our rights and safety

Payment Information

All payments are handled through PCI-DSS compliant payment processors. We do not store full card numbers on our own servers. Card authorizations are arranged directly with our reservations team. Please never send full card details by email or chat.

Cookies & Tracking

We use cookies and similar technologies to keep the site functioning, remember your preferences, and understand how our site is used. You can control cookies through your browser settings. For full details, see our Cookie Policy.

Data Retention

We retain personal information only as long as necessary to provide our services, meet legal and accounting requirements, and resolve disputes. When information is no longer needed, we securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications at any time
• Object to or restrict certain processing

To exercise any of these rights, contact us at info@velorablackcar.com and we will respond within a reasonable timeframe.

Data Security

We use industry-standard safeguards — including encryption in transit, access controls, and secure hosting — to protect your information. No method of transmission over the internet is 100% secure, but we work continuously to protect your data against unauthorized access.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date above reflects the most recent revision. Significant changes will be posted on this page.